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Privacy Policy & Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of Schreiber Veterinary Hospital’s website (the “Website”) and any related services provided by us (collectively, the “Services”). By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or Services.

We are Schreiber Veterinary Hospital, located at 1175 S McKenzie St, Foley, AL 36535. You can contact us at info@schreibervet.com or 256-203-1311.

We reserve the right to update these Terms at any time. We will notify you of significant changes by posting the updated Terms on the Website with the effective date. Your continued use after the effective date constitutes acceptance of the changes.

2. Use of the Website and Services

  • Eligibility: You must be at least 18 years old to use the Website or Services. By using them, you represent that you meet this requirement.
  • Permitted Use: The Website is for informational purposes, such as learning about our veterinary services, contacting us, and accessing client portals. You may use it only for personal, non-commercial purposes unless otherwise agreed in writing.
  • Prohibited Use: You agree not to:
    • Use the Website in any way that violates laws or regulations.
    • Interfere with the Website’s functionality or security.
    • Post or transmit harmful content, such as viruses, spam, or unauthorized advertising.
    • Impersonate others or provide false information.
    • Collect or harvest data from the Website without permission.
  • Veterinary Advice: Information on the Website is general and not a substitute for professional veterinary advice. Always consult a licensed veterinarian for your pet’s health needs.

3. Third-Party Services: Shepherd Integration

Our Website integrates with various 3rd party services including Shepherd Veterinary Software (“Shepherd”), a third-party platform for client login, appointment scheduling, accessing pet information, and entering contact or pet details. When you use these features:

  • You will be redirected to or interact with Shepherd’s system.
  • Your use of Shepherd is governed by their own service agreement/EULA (available at https://www.shepherd.vet/pdf/Shepherd_Service_Agreement_EULA_-_Main_(updated_20240522).pdf – note: this may update) and privacy policy (available at https://www.shepherd.vet/privacy-policy). We encourage you to review them. Key points from Shepherd’s EULA include: Use is restricted to managing your own veterinary business; you own your customer data but must obtain consents for its collection; Shepherd provides the system “as is” without warranties; liability is limited to fees paid in the prior 12 months; and disputes are governed by Delaware law with arbitration in New York.
  • We are not responsible for Shepherd’s availability, accuracy, or security. Any issues with Shepherd should be directed to them.
  • By using Shepherd through our Website, you authorize us to share necessary data (e.g., your contact info) with Shepherd to facilitate services like scheduling.

4. User Accounts and Information

  • If you create an account (e.g., via Shepherd, Google Review, etc.), you are responsible for maintaining its confidentiality and all activities under it.
  • You must provide accurate information when registering or submitting data.
  • We may suspend or terminate your account if you violate these Terms.

5. Intellectual Property

All content on the Website (e.g., text, images, logos) is owned by us or our licensors and protected by copyright, trademark, and other laws. You may not copy, modify, or distribute it without our written permission, except for personal use.

6. Disclaimers

  • The Website and Services are provided “as is” without warranties of any kind, express or implied, including accuracy, reliability, or fitness for a particular purpose.
  • We do not guarantee the Website will be error-free, secure, or always available.
  • We are not liable for any harm from third-party links or content.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or Services, even if advised of the possibility. Our total liability shall not exceed the amount you paid us in the past 12 months (if any).

8. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of the Website/Services.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Alabama. Any disputes shall be resolved in the courts of Baldwin County, Alabama. You agree to arbitration (if applicable) or waive jury trials.

10. Accessibility

We strive to make our site as accessible as possible but do not guarantee that all features are fully accessible at this time.

Measures Taken to Make the Website More Accessible

We are committed to ensuring our website is accessible to all users, including those with disabilities. To achieve this, we have implemented the following:

  • Alternative text for images to assist screen readers.
  • Keyboard navigation support for users who cannot use a mouse.
  • High contrast and readable fonts for better visibility.
  • Structured headings and semantic HTML for improved navigation.
  • Compatibility with common assistive technologies like screen readers (e.g., NVDA, JAWS) and browser extensions.
Limitations and Alternatives

Despite our efforts, some limitations may exist. If you encounter a barrier, we offer alternatives such as phone support at 251-203-1311 or email assistance at info@schreibervet.com to access the information or services you need.

Feedback

We welcome your feedback on the accessibility of the Schreiber Veterinary Hospital website. Please let us know if you encounter accessibility barriers.

Technical Specifications

Accessibility of the Schreiber Veterinary Hospital website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

Schreiber Veterinary Hospital assessed the accessibility of its website by the following approaches by self-evaluation and external evaluation by web developer.

This statement was created on October 30, 2025. We will review and update this statement annually or as needed.

11. Miscellaneous

  • If any provision is unenforceable, the rest remain in effect.
  • These Terms constitute the entire agreement between us.
  • We may assign these Terms; you may not without our consent.

Effective Date: October 30, 2025